More pages in this section
Feedback and Complaints
Our official policy on the subject is that we would like others to complain about us as much as they can.
That way, we can identify the issues and put logical solutions in place.
We always take serious matters seriously. That said, it is often extremely difficult to act on a verbal complaint.
Please do not be angry at us - just like we wouldn't come to your place and be angry at you.
Official complaints should be marked as "Official Complaint" and can be sent to:
As a matter of policy, we always deal with official complaints in accordance with our Feedback and Complaints Policy, which dictates;
- We should logically investigate the complaint;
- We should logically discuss the matter with stakeholders before we get back to you.
- We should keep a copy of genuine complaints and their outcomes as well.